Correspondence Management
Every letter tracked. Every response on time.
An enterprise-grade platform for managing inbound and outbound correspondence with structure, traceability, and control. Powered by OpenKM and enhanced with routing automation, audit trails, and a modern operational interface.
The Platform
Official communications, handled with precision
Letters, memos, requests, regulatory filings, citizen inquiries. Organizations that handle high volumes of official correspondence need more than email and shared drives. They need a system that registers every item, routes it to the right person, tracks its progress, and archives it with a complete audit trail.
This platform is built on top of OpenKM, a proven open-source content management engine, and refined with a dedicated correspondence handling layer, automated routing, deadline management, and enterprise security. The result is a production-ready system for organizations that take their communications seriously.
End-to-end
receipt to archive
Full OCR
scanned mail searchable
Audit trail
on every action
On-prem or cloud
deploy anywhere
Capabilities
Built for high-volume, high-accountability environments
Inbound & Outbound Tracking
Register, number, and track every piece of correspondence from the moment it arrives to the moment a response is dispatched.
Routing & Assignment
Rule-based delivery to the right department and person, with multi-level approval chains and automatic escalation on overdue items.
Metadata & Classification
Categorize by type, sender, urgency, subject, and custom fields. Every item is searchable and reportable from day one.
Audit Trails & Version Control
Complete, tamper-proof logs of who received, read, forwarded, and acted on every item, with full revision history on drafts.
Permissions & Access Control
Role-based access ensures confidential correspondence is visible only to authorized personnel, with chain-of-custody tracking.
Search & Retrieval
Full-text search across all correspondence including scanned documents via OCR. Find any letter, memo, or record in seconds.
Workflow Orchestration
Automated workflows for drafting, review, approval, and dispatch. Templates, reminders, and deadline tracking built in.
Under the Hood
Proven open-source core, enterprise-ready delivery
The platform is powered by OpenKM, a trusted content management engine used by organizations worldwide for secure document storage, full-text indexing, and records lifecycle management. On top of it, we deliver a purpose-built correspondence layer with registration workflows, automated routing, deadline enforcement, and the hardened security configuration that enterprise and government environments require.
OpenKM Core Engine
A proven content management engine trusted by organizations worldwide for document storage, indexing, and lifecycle management.
Modern Correspondence Layer
A purpose-built application layer for registration, routing, tracking, and archiving of official communications.
Integration Framework
REST APIs and pre-built connectors for email systems, scanning hardware, ERPs, and government service buses.
Hardened Security
Encryption at rest and in transit, SSO, LDAP, role-based access, and complete audit logging for every operation.
Full-Text Indexing & OCR
Every document is indexed on ingest. Scanned physical mail is OCR-processed and made fully searchable.
Flexible Deployment
On-premise, private cloud, or hybrid. Clustered for high availability with support for multi-language and RTL interfaces.
Why This Approach
Control, visibility, and accountability by default
When correspondence is handled manually, things get lost, deadlines slip, and compliance becomes a guessing game. This platform replaces that with structure.
Operational Visibility
Know the status of every piece of correspondence at any moment. No more phone calls to track down a letter.
Reduced Manual Handling
Automated routing, reminders, and escalations replace the manual forwarding and follow-up that slow organizations down.
Traceability & Compliance
Prove who handled what and when with audit trails that satisfy regulators, auditors, and legal teams.
Scalable, Open Foundations
Built on proven open-source infrastructure that scales with your volume. No vendor lock-in, no per-seat surprises.
Who It's For
Built for organizations where correspondence matters
Government & Public Sector
Handle citizen requests, inter-ministry communications, and official decrees with full traceability and regulatory compliance.
Legal & Compliance Teams
Track legal notices, regulatory filings, and contractual correspondence with tamper-proof audit trails and retention policies.
Enterprise Operations
Centralize vendor communications, internal memos, and executive correspondence across departments and locations.
HR & Administration
Manage employee correspondence, disciplinary records, and administrative filings with controlled access and structured archiving.
Stop losing letters. Start managing correspondence.
See how one platform can bring control, visibility, and accountability to every piece of official communication your organization handles.