Case Management
Every case tracked. Every workflow automated.
An enterprise-grade case management platform that brings structure to complex processes. Powered by n8n workflow automation and enhanced with a refined case handling experience, deep integrations, and real-time visibility.
The Platform
Structure, automate, and resolve
Cases come in from every direction: forms, emails, phone calls, walk-ins. Without a structured system, they get lost in inboxes, tracked on spreadsheets, and resolved inconsistently. This platform gives every case a clear lifecycle, every task an owner, and every workflow a defined path from start to finish.
Under the hood, the platform leverages n8n, a powerful event-driven workflow automation engine, to orchestrate tasks, trigger notifications, connect external systems, and enforce business rules. The result is a case management product that is both deeply automatable and simple to operate.
Any channel
web, email, phone, API
SLA tracking
with auto-escalation
500+
workflow integrations
Self-hosted
or cloud deployment
Capabilities
Everything a case needs, from intake to resolution
Case Tracking & Lifecycle
Every case moves through a structured lifecycle from intake to resolution, with clear ownership, status, and history at every stage.
Workflow Automation
Define multi-step processes with conditional branching, parallel paths, and approval gates that execute automatically.
Task Orchestration & SLAs
Tasks are created, assigned, and tracked at each stage. SLA timers trigger escalations before deadlines are missed.
Notifications & Triggers
Event-driven alerts via email, SMS, and in-app. Status changes, assignments, and escalations fire automatically.
Integration with External Systems
Connect to CRM, ERP, email, ticketing, and any API-enabled service through pre-built connectors and webhooks.
Audit Trails & Documentation
Complete, tamper-proof logs of every action, decision, and communication attached to the case file.
Custom Dashboards
Real-time visibility into case volumes, resolution times, SLA compliance, and team performance.
Automation Engine
Flexible workflow automation at the core
The platform is powered by n8n, an event-driven workflow automation engine trusted by thousands of organizations. We build on top of it a structured case management layer with visual process design, SLA enforcement, and enterprise-grade security, turning a powerful automation foundation into a complete case handling product.
n8n Workflow Engine
A battle-tested, event-driven automation engine that orchestrates tasks, API calls, and business logic across your entire case lifecycle.
Visual Workflow Designer
Build and modify workflows without code. Drag-and-drop logic, conditional branching, and parallel execution paths.
500+ Integrations
Pre-built connectors for popular enterprise systems plus a universal HTTP/webhook node for anything custom.
Event-Driven Triggers
Workflows fire on form submissions, status changes, SLA thresholds, API events, or scheduled intervals.
Enterprise Security
Self-hosted deployment, encrypted credentials, role-based access, and audit logging for every workflow execution.
Scalable Architecture
Horizontal scaling, queue-based execution, and high-availability clustering for mission-critical case volumes.
Why This Approach
Automation that adapts to how you work
Most case management tools are rigid. This one is built on a workflow engine that bends to your processes, not the other way around.
Automate Complex Processes
Multi-step, multi-department workflows that would take weeks to code run out of the box with a visual designer.
Reduce Manual Work
Routing, assignment, escalation, and notification happen automatically. Your team focuses on resolution, not administration.
Adapt Without Heavy Development
Change workflows, add steps, or modify rules in minutes. No release cycles, no developer bottleneck.
Integrate Across Systems
Cases pull data from and push actions to any connected system. One workflow can span CRM, email, ERP, and custom APIs.
Who It's For
Built for teams that manage complex workflows
Customer Support
Manage tickets, complaints, and service requests through structured workflows with SLA tracking, automatic routing, and full case history.
Operations
Automate internal processes like procurement requests, facility management, and cross-department approvals with event-driven orchestration.
Compliance & Audit
Track regulatory submissions, approval chains, and audit findings with tamper-proof trails and automated deadline management.
Service Teams
Streamline field service, onboarding, and maintenance workflows with task orchestration, notifications, and real-time dashboards.
Automate the work. Focus on the outcome.
See how structured case management and flexible workflow automation come together in one platform built for your operations.